India has long been a global hub for outsourced customer service. With its large pool of English-speaking professionals, cost-effective solutions, and 24/7 support capability, outsourcing to India helps businesses reduce operational costs while maintaining service quality. If you’re a U.S.-based…
Implementing Generative Voice AI in BPO: What Worked in the US but Failed in India
At Oxyvin, we are always exploring innovative technologies to enhance operational efficiency and reduce costs for our clients. One such initiative was the implementation of Generative Voice AI in BPO for our contact center operations. While the results were highly…
Inbound vs. Outbound Lead Generation: Which One is Right for Your Business?
Outbound Lead Generation is crucial for business growth. But not all businesses approach it the same way. Some attract customers organically, while others take a more direct approach. This brings us to two key lead generation strategies: inbound and outbound…
Why Outsourcing Telecalling Services is the Smart Move for Growing Businesses
In today’s fast-paced business environment, customer communication is crucial for success. Whether it’s handling customer inquiries, generating leads, or providing support, businesses need a reliable and efficient telecalling system. However, managing an in-house telecalling team comes with significant challenges, including…
Top 10 BPO Companies in Bangalore
Here, we dive into the Top 10 BPO companies in Bangalore to help you find the best and most cost-efficient outsourcing solutions for your business. Bangalore, often called the Silicon Valley of India, is home to some of the top…
TRAI’s Proposed Calling Name Presentation (CNAP) Service: What It Means for Businesses and Customers
In a world where spam calls and phone fraud are on the rise, the Telecom Regulatory Authority of India (TRAI) is taking a proactive step to ensure greater transparency in telecom communication. The Calling Name Presentation Service (CNAP) is a…
Oxyvin and GoodFirms: A Partnership to Showcase Top BPO Services in Bangalore
We are thrilled to announce that Oxyvin has been listed on GoodFirms, one of the world’s leading platforms for identifying and connecting with the best service providers. This partnership marks an exciting milestone for us as we work to establish…
Revolutionizing Telecalling: The Power of SaaS Technologies for Personalized Campaigns at Scale
Personalization at scale is a crucial aspect of modern telecalling campaigns, and leveraging SaaS technologies can significantly enhance the effectiveness and efficiency of such initiatives. Here’s how SaaS technologies can be utilized for tailored telecalling campaigns with a focus on…
The Future of Telecalling, India: Innovations and Disruptions in the SaaS Landscape India
In India, the future of telecalling within the Software as a Service (SaaS) landscape is expected to witness specific innovations and disruptions tailored to the unique market dynamics of the country. Here are some trends and considerations that may shape…
Understanding the Distinct Roles: Customer Support Agents vs. Telesales Agents in CX and SaaS Industries
In the dynamic landscape of Customer Experience (CX) and Software as a Service (SaaS) industries, understanding the nuances between customer support agents and telesales agents is crucial. These roles play distinct yet complementary functions, each contributing to the overall success…