Are you looking to rent a fully-featured omni-channel cloud call center platform for a month or a year? Oxyvin’s cloud contact center platform provides all the essential tools and features to enhance your telemarketing and customer service operations. Our comprehensive solution includes CRM, IVR, Dialer, GSM, and PRI functionalities, ensuring that your business has everything it needs to manage customer interactions efficiently and effectively.
Our Cloud Contact Center Platform Includes:
CRM (Customer Relationship Management)
Customizable CRM:
We provide a basic CRM that can be customized to include the fields you require, ensuring that your team has all the information they need to manage customer interactions effectively. Our CRM system is designed to be intuitive and user-friendly, allowing your agents to quickly access and update customer records. Custom fields can be added to capture specific information relevant to your business, enhancing the overall efficiency of your customer relationship management processes.
IVR (Interactive Voice Response)
Multi-Level IVR Setup:
Our platform includes a multi-level IVR setup to handle and route your inbound calls efficiently, ensuring that your customers reach the right department quickly. The IVR system can be customized with various menu options, enabling callers to navigate through different departments and services seamlessly. This reduces wait times and improves the overall customer experience by directing calls to the most appropriate agents or departments.
Dialer
Advanced Dialing Features:
Our dialing features include manual, auto, predictive, and preview dialing, allowing your agents to connect with customers in the most efficient manner. The manual dialer allows agents to dial numbers manually, giving them full control over their call interactions. The auto dialer automates the dialing process, connecting agents to live calls as soon as they are available. The predictive dialer uses algorithms to predict agent availability and optimize call connections, increasing productivity. The preview dialer provides agents with customer information before the call is connected, allowing for more personalized interactions.
GSM/PRI
Flexible Calling Options:
You can choose SIM-based calling (GSM) or PRI-based calling, providing flexibility to suit your specific business needs. GSM calling uses SIM cards for making calls, offering a cost-effective solution for businesses with varying call volumes. PRI-based calling uses Primary Rate Interface (PRI) lines for high-quality voice communication, suitable for businesses with higher call volumes and the need for reliable connectivity.
Reports
Comprehensive Reporting:
We offer comprehensive live and historical reports. All calls are recorded and available for assessment, helping you maintain quality control and compliance. Our reporting features include detailed metrics on call duration, wait times, call outcomes, and agent performance. These reports can be used to identify trends, optimize operations, and ensure compliance with industry regulations. Real-time dashboards provide a live view of call center activities, enabling supervisors to make informed decisions and address issues promptly.
Training
Built-In Training Features:
Our platform allows supervisors to train agents both live and post-call, ensuring continuous improvement and skill development. Supervisors can listen to live calls, provide real-time feedback, and coach agents on best practices. Recorded calls can be used for post-call training sessions, allowing agents to review their performance and learn from their interactions. This continuous training helps maintain high service standards and ensures that agents are well-prepared to handle various customer scenarios.
Benefits of Renting Our Cloud Contact Center Platform
- No Upfront Investment:
Start your call center operations without any capital expenditure on infrastructure. Our on-demand model eliminates the need for significant upfront investments, allowing you to allocate resources more efficiently. - Scalability:
Easily scale your operations up or down based on your business needs. Our platform is designed to accommodate changing call volumes and business requirements, providing you with the flexibility to adjust your operations as needed. - Flexibility:
Rent the platform for as long as you need, whether it’s for a month or a year. Our flexible rental options allow you to choose the duration that best suits your business needs, ensuring that you have the right tools when you need them. - Customization:
Tailor the CRM and other features to match your specific business requirements. Our customizable platform allows you to create a call center solution that aligns with your unique business processes and goals. - Efficiency:
Enhance your call handling and routing with advanced IVR and dialing features. Our efficient call management tools ensure that calls are handled promptly and routed to the appropriate agents, improving overall productivity and customer satisfaction. - Comprehensive Reporting:
Access detailed call reports for better decision-making and performance monitoring. Our reporting features provide valuable insights into call center operations, helping you make data-driven decisions to optimize performance. - Agent Training:
Utilize built-in training features to keep your team at peak performance. Continuous training and development ensure that your agents are equipped with the skills and knowledge needed to deliver exceptional customer service.
Oxyvin’s on-demand technology solutions provide you with a robust and flexible platform to manage your customer interactions effectively. Our cloud contact center platform is designed to help you achieve your business goals without the hassle of managing complex infrastructure. Partner with Oxyvin for reliable, scalable, and efficient call center solutions that empower your business to deliver outstanding customer service.