How Oxyvin Protects Client Data and Ensures Security
At Oxyvin, we understand that data security is essential to maintaining the trust of our clients. Handling sensitive customer information responsibly is at the core of our operations, which is why we have established rigorous protocols to protect data at every stage. Here’s how we ensure robust data security across our contact center and emailing platforms.
1. Secure Hosting in Trusted Data Centers
Our Multi-Tenant Contact Center platform is hosted in the highly secure Sify data centers in Noida and Bangalore, while our emailing platform operates on Amazon Web Services (AWS), a globally trusted infrastructure for data security. Both facilities adhere to stringent industry standards and offer cutting-edge security to protect client data.
2. Client Control with Administrative Access
To give clients full control over their data, we provide administrative access to our Contact Center platform, enabling clients to upload call lists and manage data independently. This direct access ensures that clients can securely handle their data without the need for third-party intervention.
3. Data Management Support Upon Client Request
For clients who prefer assistance with uploading leads or managing data, Oxyvin provides dedicated support through a designated account manager. Clients can securely send call lists to their account manager, who will handle the upload process and oversee data management within the platform. In these cases, we implement Data Loss Prevention (DLP) measures to protect the data throughout the process and establish a Non-Disclosure Agreement (NDA) to maintain confidentiality.
4. Limited and Monitored Data Access
To uphold data integrity, only Oxyvin’s technical staff has access to platform logs and restricted data. Importantly, technical staff members can only download logs that exclude sensitive information, such as email addresses and phone numbers. This limitation ensures that even internal access is minimal and secure.
5. Robust Data Loss Prevention (DLP) Measures
Oxyvin has implemented robust DLP measures, including close monitoring of files downloaded from the server to local devices. These DLP measures safeguard against unauthorized data transfers or accidental exposure. For added transparency, we are happy to provide demonstrations of our DLP system upon client request, allowing clients to see our security protocols in action.
How We Maintain Transparency and Build Trust
- Non-Disclosure Agreements (NDA): Every client engagement involving data handling includes an NDA to protect client information and ensure confidentiality.
- Transparency with Data Access: Oxyvin is committed to keeping clients informed about who has access to their data, how it’s managed, and the security protocols in place.
- Client Demonstrations: We offer DLP demonstrations to clients interested in understanding the specifics of our data security protocols.
Conclusion
Data security is a top priority at Oxyvin. With secure hosting, client-managed administrative access, and a dedicated DLP system, we are committed to safeguarding client data at all times. By fostering transparency and implementing robust security practices, Oxyvin provides clients with peace of mind that their data is in safe hands.
For further details on our data protection measures, please reach out to us. We are here to ensure a secure and reliable partnership for all your contact center needs