Consulting Services

Do you need assistance in finding the right contact center or call center solution for your business?
We could analyze your business requirement and propose the right technology and vendor. The vendors could be CISCO, Avaya, Genesis, TCL, Aspect, Voicent, and many other cloud solution providers. We have been engaged by companies to identify and address complex issues such as high call drops on IVR, adding or building new features on existing CRM and Dialer, negotiating, finalizing cost and defining SLAs with solution providers and carriers, and so on.