India has long been a global hub for outsourced customer service. With its large pool of English-speaking professionals, cost-effective solutions, and 24/7 support capability, outsourcing to India helps businesses reduce operational costs while maintaining service quality. If you’re a U.S.-based…
Implementing Generative Voice AI in BPO: What Worked in the US but Failed in India
At Oxyvin, we are always exploring innovative technologies to enhance operational efficiency and reduce costs for our clients. One such initiative was the implementation of Generative Voice AI in BPO for our contact center operations. While the results were highly…
Why Outsourcing Telecalling Services is the Smart Move for Growing Businesses
In today’s fast-paced business environment, customer communication is crucial for success. Whether it’s handling customer inquiries, generating leads, or providing support, businesses need a reliable and efficient telecalling system. However, managing an in-house telecalling team comes with significant challenges, including…
Top 10 BPO Companies in Bangalore
Here, we dive into the Top 10 BPO companies in Bangalore to help you find the best and most cost-efficient outsourcing solutions for your business. Bangalore, often called the Silicon Valley of India, is home to some of the top…
Understanding the Distinct Roles: Customer Support Agents vs. Telesales Agents in CX and SaaS Industries
In the dynamic landscape of Customer Experience (CX) and Software as a Service (SaaS) industries, understanding the nuances between customer support agents and telesales agents is crucial. These roles play distinct yet complementary functions, each contributing to the overall success…
Security Matters: Ensuring Data Protection in SaaS Telecalling Solutions
In today’s digital age, where technology plays a crucial role in business operations, ensuring data protection is paramount. This is especially true for Software as a Service (SaaS) telecalling solutions, where sensitive information is often exchanged over the phone and…