India has long been a global hub for outsourced customer service. With its large pool of English-speaking professionals, cost-effective solutions, and 24/7 support capability, outsourcing to India helps businesses reduce operational costs while maintaining service quality. If you’re a U.S.-based…
TRAI’s Proposed Calling Name Presentation (CNAP) Service: What It Means for Businesses and Customers
In a world where spam calls and phone fraud are on the rise, the Telecom Regulatory Authority of India (TRAI) is taking a proactive step to ensure greater transparency in telecom communication. The Calling Name Presentation Service (CNAP) is a…
Security Matters: Ensuring Data Protection in SaaS Telecalling Solutions
In today’s digital age, where technology plays a crucial role in business operations, ensuring data protection is paramount. This is especially true for Software as a Service (SaaS) telecalling solutions, where sensitive information is often exchanged over the phone and…