India has long been a global hub for outsourced customer service. With its large pool of English-speaking professionals, cost-effective solutions, and 24/7 support capability, outsourcing to India helps businesses reduce operational costs while maintaining service quality. If you’re a U.S.-based…
Implementing Generative Voice AI in BPO: What Worked in the US but Failed in India
At Oxyvin, we are always exploring innovative technologies to enhance operational efficiency and reduce costs for our clients. One such initiative was the implementation of Generative Voice AI in BPO for our contact center operations. While the results were highly…
Top 10 BPO Companies in Bangalore
Here, we dive into the Top 10 BPO companies in Bangalore to help you find the best and most cost-efficient outsourcing solutions for your business. Bangalore, often called the Silicon Valley of India, is home to some of the top…
Revolutionizing Telecalling: The Power of SaaS Technologies for Personalized Campaigns at Scale
Personalization at scale is a crucial aspect of modern telecalling campaigns, and leveraging SaaS technologies can significantly enhance the effectiveness and efficiency of such initiatives. Here’s how SaaS technologies can be utilized for tailored telecalling campaigns with a focus on…
The Future of Telecalling, India: Innovations and Disruptions in the SaaS Landscape India
In India, the future of telecalling within the Software as a Service (SaaS) landscape is expected to witness specific innovations and disruptions tailored to the unique market dynamics of the country. Here are some trends and considerations that may shape…
Security Matters: Ensuring Data Protection in SaaS Telecalling Solutions
In today’s digital age, where technology plays a crucial role in business operations, ensuring data protection is paramount. This is especially true for Software as a Service (SaaS) telecalling solutions, where sensitive information is often exchanged over the phone and…
Auto Dialer: Functions
An auto dialer is a telecommunications device or software application that automatically dials telephone numbers. It can be used by telecallers, telemarketers, customer service representatives, and other professionals who need to make a large number of outgoing calls. Auto dialers…