PaaS

We identify and assign the right resources, monitor, and ensure the deployed resources are meeting the targets and expectations. We offer managed and unmanaged telecalling, customer care services, and Tech support services

Our agents are skilled and experienced in tele calling, lead generation, lead conversion, customer acquisition, vendor onboarding, and top-tier customer service. Our team possesses an in-depth understanding of the necessary skill sets in sales and service, excelling in crafting compelling reasons for prospects to choose products and services.

We provide the following services under PaaS

• Unmanaged Service: In this model, one of our account managers understands and analyzes your business requirements, sources and places the right resources for your project, and hands over the resources to our monitoring team. The monitoring team ensures that the deployed resources work as expected and agreed upon.
• Managed Service: In this model, a dedicated account manager is deployed. They analyze your business requirements, place the right resources, work closely with your team, understand your product/service in detail along with its offerings, market, and current marketing strategy. They clearly define how Oxyvin can assist in increasing your sales and enhancing customer experience. Oxyvin and the client agree upon the deliverables, and our account manager aligns the team to achieve these deliverables. The account manager is responsible for hiring, training, and monitoring the resources to ensure that Oxyvin delivers what is committed.
• Contract to Hire: We have observed that many companies want to transition the team built by us to their own payroll and make them permanent employees. We are open to this arrangement. In this case, we require a minimum of 3 months’ notice to hand over the team to your employees or you can pay us 8.3% of the total CTC of the resource so that we can facilitate the immediate handover. We also offer this as a standalone service, which is beneficial if you want to build a team and hire the best performers onto your own payrolls.

Why Should You Choose Our Team?

•  Resource Matching: We comprehend your business requirements and ensure the deployment of the right resources. We guarantee that our deployed team members deliver the expected outcomes. We understand that unskilled agents can squander valuable leads.
• Scalability: You have the flexibility to hire agents for months, weeks, days, or even hours. No long-term contracts are necessary.
• Flexible Cancellation Policy: In the event that we do not meet the expected and mutually agreed-upon results, and you wish to terminate the contract, you can do so by providing a notice period of 7 days.
• Cost-Effective Solutions: Our platform offers the most cost-effective telecalling and people-as-a-service solutions in the market. We leverage the right technology, efficient processes, and highly skilled professionals, resulting in a cost reduction of up to half compared to our competitors.