Ideas for better customer engagement.
Case studies, guides and practical thinking on flexible, multilingual customer engagement.
Telecalling case study
How a focused, two-person telecalling engagement generated high-quality leads and extended market reach for a Japanese manufacturing company.
E-Commerce Sales & Satisfaction
How Oxyvin helped a leading e-commerce company recover abandoned carts, follow up on undelivered orders and improve customer satisfaction.
Multilingual Sales & Support
A public limited financial services company enhanced customer engagement with sales and support in Hindi, Assamese, Telugu, Punjabi, Tamil, Kannada and Konkani.
Micro Silica Manufacturer
A leading Indian micro silica manufacturer expanded its market reach domestically and internationally with structured outbound marketing.
SaaS Product Company
Two dedicated telecallers helped a forward-thinking SaaS company convert social media-generated leads through strategic demo scheduling.
Ayurvedic Health Manufacturer
On-demand telecalling services and technology supported a leading Ayurvedic health product manufacturer's regional TV health program.
Influencer Marketing Agency
A rapid 20-agent deployment amplified a major e-commerce company's event through influencer engagement for a leading agency in India.
University Admissions
A dedicated team of 7 telecallers streamlined the admission process for a prominent university during peak admission season.
Multilingual Workforce for BFSI
How Oxyvin built and sustained a multilingual customer engagement team spanning Punjabi, Marathi, Tulu and other Indian languages for a financial services company, over an engagement lasting approximately three years.
Outsource Customer Service to India
Discover how to outsource customer service to India. Learn the process, benefits, tips, and how to find the right BPO partner for your business.
Generative Voice AI in BPO
Explore how Generative Voice AI in BPO delivered success in the US but faced challenges in India due to language diversity and cost-effectiveness.
Inbound vs Outbound Lead Generation
Discover the pros and cons of outbound lead generation vs inbound. Learn which strategy fits your business goals and drives better results
Outsourcing Telecalling Services
Discover why outsourcing telecalling service is a smart, cost-effective move for growing businesses to scale faster and boost customer engagement
Top 10 BPO Companies in Bangalore
Top 10 BPO companies in Bangalore for customer support, telecalling & IT services. Find the best outsourcing partners to boost your business
Calling Name Presentation (CNAP)
Discover how TRAI’s Calling Name Presentation (CNAP) proposal can enhance transparency, improve customer trust, and benefit the BPO industry
Oxyvin & GoodFirms Partnership
We are thrilled to announce that Oxyvin has been listed on GoodFirms, one of the world’s leading platforms for identifying and connecting with the best
Support Agents vs Telesales Agents
In the dynamic landscape of Customer Experience (CX) and Software as a Service (SaaS) industries, understanding the nuances between customer support agents
The Future of Telecalling in India
In India, the future of telecalling within the Software as a Service (SaaS) landscape is expected to witness specific innovations and disruptions tailored to
SaaS-Powered Telecalling at Scale
Here's how SaaS technologies can be utilized for tailored telecalling campaigns with a focus on personalization at scale:
Data Protection in SaaS Telecalling
In today's digital age, where technology plays a crucial role in business operations, ensuring data protection is paramount. This is especially true for
How an Auto Dialer Works
An auto dialer is a telecommunications device or software application that automatically dials telephone numbers.
Planning for peak demand
A practical checklist for preparing customer engagement teams before seasonal volume arrives.
Distributed does not mean disconnected
What enterprise teams should look for in a flexible remote engagement model.
The four Rs of engagement
Why the right conversation depends on timing, language and channel — not just activity.